{"id":1640,"date":"2024-05-12T10:15:23","date_gmt":"2024-05-12T03:15:23","guid":{"rendered":"https:\/\/yhoctonghop.vn\/shop\/?page_id=1640"},"modified":"2024-05-12T10:16:45","modified_gmt":"2024-05-12T03:16:45","slug":"chinh-sach-kiem-hang-doi-tra-hang","status":"publish","type":"page","link":"https:\/\/yhoctonghop.vn\/shop\/chinh-sach-kiem-hang-doi-tra-hang\/","title":{"rendered":"CH\u00cdNH S\u00c1CH KI\u1ec2M H\u00c0NG &#038; \u0110\u1ed4I TR\u1ea2 H\u00c0NG"},"content":{"rendered":"<h2 id=\"a-chinh-sach-kiem-hang\"><span style=\"color: #ff0000;\"><strong>A. Ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng<\/strong><\/span><\/h2>\n<p>Sau khi Qu\u00fd Kh\u00e1ch \u0111\u1eb7t h\u00e0ng th\u00e0nh c\u00f4ng t\u1ea1i website<strong> yhoctonghop.vn<\/strong>, ch\u00fang t\u00f4i s\u1ebd g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 th\u00f4ng tin qu\u00fd kh\u00e1ch \u0111\u1eb7t h\u00e0ng.<\/p>\n<p>Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 giao h\u00e0ng to\u00e0n qu\u1ed1c\u00a0v\u1edbi ch\u00ednh s\u00e1ch nh\u01b0 sau:<\/p>\n<ul>\n<li>Tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng v\u00e0 thanh to\u00e1n, Qu\u00fd Kh\u00e1ch \u0111\u01b0\u1ee3c quy\u1ec1n ki\u1ec3m tra s\u1ea3n ph\u1ea9m (s\u1ed1 l\u01b0\u1ee3ng, m\u1eabu m\u00e3). L\u01b0u \u00fd:\u00a0<strong>Kh\u00f4ng<\/strong>\u00a0h\u1ed7 tr\u1ee3 th\u1eed h\u00e0ng.<\/li>\n<li>Sau khi \u0111\u1ed3ng \u00fd v\u1edbi m\u00f3n h\u00e0ng \u0111\u01b0\u1ee3c giao \u0111\u1ebfn, Qu\u00fd Kh\u00e1ch thanh to\u00e1n v\u1edbi nh\u00e2n vi\u00ean giao h\u00e0ng (tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ship COD) v\u00e0 nh\u1eadn h\u00e0ng.<\/li>\n<li><strong>yhoctonghop.vn<\/strong> kh\u00f4ng nh\u1eadn tr\u1ea3 h\u00e0ng v\u1edbi l\u00fd do kh\u00f4ng th\u00edch s\u1ea3n ph\u1ea9m n\u1eefa, kh\u00f4ng c\u00f2n nhu c\u1ea7u.<\/li>\n<\/ul>\n<p><u><strong>L\u01b0u \u00fd:<\/strong><\/u><\/p>\n<ul>\n<li>Khi Qu\u00fd Kh\u00e1ch ki\u1ec3m tra \u0111\u01a1n h\u00e0ng, nh\u00e2n vi\u00ean giao nh\u1eadn bu\u1ed9c ph\u1ea3i \u0111\u1ee3i Qu\u00fd Kh\u00e1ch ki\u1ec3m tra h\u00e0ng h\u00f3a b\u00ean trong g\u00f3i h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p nh\u00e2n vi\u00ean t\u1eeb ch\u1ed1i cho Qu\u00fd Kh\u00e1ch ki\u1ec3m tra h\u00e0ng h\u00f3a, Qu\u00fd Kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i\u00a0<strong>058.234.6789<\/strong> \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/li>\n<li>Ch\u00fang t\u00f4i\u00a0s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng, m\u1eabu m\u00e3 sau khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c giao h\u00e0ng th\u00e0nh c\u00f4ng.<\/li>\n<li>Qu\u00fd Kh\u00e1ch tr\u00e1nh d\u00f9ng v\u1eadt s\u1eafc nh\u1ecdn \u0111\u1ec3 m\u1edf g\u00f3i h\u00e0ng \u0111\u1ec3 tr\u00e1nh g\u00e2y h\u01b0 h\u1ecfng cho s\u1ea3n ph\u1ea9m b\u00ean trong. \u0110\u1ed1i v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i t\u1eeb ph\u00eda Kh\u00e1ch h\u00e0ng, Y H\u1ecdc T\u1ed5ng H\u1ee3p r\u1ea5t ti\u1ebfc kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 Qu\u00fd Kh\u00e1ch \u0111\u1ed5i\/tr\u1ea3\/b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<h2 id=\"b-chinh-sach-doi-tra-hang\"><span style=\"color: #ff0000;\"><strong>B. Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng<\/strong><\/span><\/h2>\n<p><strong>Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng ch\u1ec9 \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m l\u1ed7i k\u0129 thu\u1eadt (l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t).\u00a0<\/strong>Trong v\u00f2ng 07 ng\u00e0y (t\u00ednh t\u1eeb ng\u00e0y in tr\u00ean h\u00f3a \u0111\u01a1n), c\u00e1c tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i k\u0129 thu\u1eadt, c\u00f4ng ty h\u1ed7 tr\u1ee3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m kh\u00e1c v\u1edbi \u0111i\u1ec1u ki\u1ec7n s\u1ea3n ph\u1ea9m ho\u00e0n l\u1ea1i ph\u1ea3i c\u00f2n \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n m\u1edbi nh\u01b0 ban \u0111\u1ea7u.<\/p>\n<h3 id=\"san-pham-con-nguyen-dieu-kien-moi-ban-dau-bao-gom\"><span style=\"color: #0000ff;\"><strong>S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean \u0111i\u1ec1u ki\u1ec7n m\u1edbi ban \u0111\u1ea7u bao g\u1ed3m<\/strong><\/span><\/h3>\n<ul>\n<li>H\u00e0ng \u0111\u1ed5i tr\u1ea3 l\u00e0 h\u00e0ng h\u00f3a mua t\u1ea1i <strong><a href=\"https:\/\/yhoctonghop.vn\/shop\/\">yhoctonghop.vn<\/a><\/strong>\u00a0c\u00f3 h\u00f3a \u0111\u01a1n t\u00ednh ti\u1ec1n t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<li>H\u00e0ng c\u00f2n bao b\u00ec, nh\u00e3n m\u1eafc ch\u01b0a b\u00f3c x\u00e9, kh\u00f4ng b\u1ecb bi\u1ebfn \u0111\u1ed5i v\u1ec1 h\u00ecnh d\u1ea1ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>H\u00e0ng h\u00f3a ch\u01b0a b\u1ecb th\u00e1o r\u1eddi linh ki\u1ec7n, c\u00f2n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c b\u1ed9 ph\u1eadn, c\u00e1c ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m, h\u01b0\u1edbng d\u1eabn k\u1ef9 thu\u1eadt v\u00e0 c\u00e1c t\u1eb7ng ph\u1ea9m khuy\u1ebfn m\u1ea1i (n\u1ebfu c\u00f3).<\/li>\n<li>K\u1ec3 t\u1eeb ng\u00e0y\u00a0mua h\u00e0ng (ghi tr\u00ean h\u00f3a \u0111\u01a1n) \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m y\u00eau c\u1ea7u \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 07 ng\u00e0y.<\/li>\n<li>H\u00e0ng ch\u01b0a c\u00f3 d\u1ea5u hi\u1ec7u s\u1eed d\u1ee5ng, h\u1ecfng h\u00f3c, tr\u1ea7y x\u01b0\u1edbc, \u1ed1 v\u00e0ng, b\u1ec5 v\u1ee1,\u2026<\/li>\n<li>\u0110\u1ea7y \u0111\u1ee7 c\u00e1c ch\u1ee9ng t\u1eeb k\u00e8m theo nh\u01b0: ch\u1ee9ng t\u1eeb mua h\u00e0ng, h\u00f3a \u0111\u01a1n mua h\u00e0ng, phi\u1ebfu b\u1ea3o h\u00e0nh.<\/li>\n<li>Tem s\u1ea3n ph\u1ea9m, s\u1ed1 seri, phi\u1ebfu b\u1ea3o h\u00e0nh, tem th\u01b0\u01a1ng hi\u1ec7u c\u00f2n nguy\u00ean v\u1eb9n, kh\u00f4ng tr\u1ea7y x\u01b0\u1edbc hay r\u00e1ch n\u00e1t.<\/li>\n<\/ul>\n<h3 id=\"mat-hang-khong-ap-dung-doi-tra\"><span style=\"color: #0000ff;\"><strong>M\u1eb7t h\u00e0ng kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/strong><\/span><\/h3>\n<p>&#8211; Tr\u01b0\u1eddng h\u1ee3p h\u00e0ng h\u00f3a kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3.<\/p>\n<p>&#8211; Ri\u00eang c\u00e1c s\u1ea3n ph\u1ea9m sau ch\u00fang t\u00f4i kh\u00f4ng ch\u1ea5p nh\u1eadn vi\u1ec7c \u0111\u1ed5i tr\u1ea3<\/p>\n<ul>\n<li>S\u1ea3n ph\u1ea9m ti\u00eau hao (kim l\u1ea5y m\u00e1u, que th\u1eed, b\u00fat l\u1ea5y m\u00e1u, pin, linh ki\u1ec7n \u0111i k\u00e8m kh\u00e1c&#8230;).<\/li>\n<li>Th\u1ef1c ph\u1ea9m ch\u1ee9c n\u0103ng, \u0111\u1ed3 u\u1ed1ng, ti\u00eau d\u00f9ng h\u00e0ng ng\u00e0y, s\u1ea3n ph\u1ea9m s\u1eed d\u1ee5ng ng\u1eafn h\u1ea1n kh\u00e1c.<\/li>\n<li>S\u1ea3n ph\u1ea9m v\u1edbi l\u00fd do ch\u1ee7 quan kh\u00f4ng th\u1ec3 ho\u00e0n tr\u1ea3, v\u00ec l\u00fd do v\u1ec7 sinh (V\u1edb y khoa, qu\u1ea7n \u00e1o \u0111\u1ecbnh h\u00ecnh, c\u00e1c lo\u1ea1i v\u1edb th\u1eddi trang, s\u1ea3n ph\u1ea9m cho m\u1eb9, cho b\u00e9).<\/li>\n<\/ul>\n<h3 id=\"le-phi-hoan-tra\"><span style=\"color: #0000ff;\"><strong>L\u1ec7 ph\u00ed ho\u00e0n tr\u1ea3<\/strong><\/span><\/h3>\n<p>N\u1ebfu h\u00e0ng h\u00f3a tr\u1ea3 l\u1ea1i kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean \u0111\u00e2y ho\u1eb7c n\u1ebfu s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u00e1n l\u1ea1i, b\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m chi tr\u1ea3 thi\u1ec7t h\u1ea1i cho <strong><a href=\"https:\/\/yhoctonghop.vn\/shop\/\">yhoctonghop.vn<\/a><\/strong> (theo quy \u0111\u1ecbnh c\u1ee7a <strong><a href=\"https:\/\/yhoctonghop.vn\/shop\/\">yhoctonghop.vn<\/a><\/strong>).<\/p>\n<h3 id=\"cach-thuc-hoan-tra-tien\"><span style=\"color: #0000ff;\"><strong>C\u00e1ch th\u1ee9c ho\u00e0n tr\u1ea3 ti\u1ec1n<\/strong><\/span><\/h3>\n<p>Ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1ch th\u1ee9c b\u1ea1n thanh to\u00e1n khi mua h\u00e0ng. H\u00e3y li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c l\u00e0m r\u00f5 t\u1eebng tr\u01b0\u1eddng h\u1ee3p ri\u00eang theo s\u1ed1 \u0110T: 058.234.6789.<\/p>\n<ol>\n<li><strong>Tr\u01b0\u1eddng h\u1ee3p h\u00e0ng mua b\u1ecb l\u1ed7i<\/strong><\/li>\n<\/ol>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ecb h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, qu\u00fd kh\u00e1ch vui l\u00f2ng t\u1eeb ch\u1ed1i v\u00e0 g\u1eedi l\u1ea1i s\u1ea3n ph\u1ea9m cho <strong><a href=\"https:\/\/yhoctonghop.vn\/shop\/\">yhoctonghop.vn<\/a><\/strong>. \u0110\u1ed3ng th\u1eddi b\u00e1o ngay cho b\u00ean b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 ch\u00fang t\u00f4i g\u1eedi cho qu\u00fd kh\u00e1ch m\u1eb7t h\u00e0ng kh\u00e1c.<\/p>\n<ol start=\"2\">\n<li><strong>S\u1ea3n ph\u1ea9m kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c ngay khi \u0111\u01b0\u1ee3c giao<\/strong><\/li>\n<\/ol>\n<p>Tr\u01b0\u1edbc ti\u00ean, b\u1ea1n h\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ecdc k\u1ef9 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng v\u00e0 ch\u1eafc ch\u1eafn r\u1eb1ng s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafp r\u00e1p, k\u1ebft n\u1ed1i ch\u00ednh x\u00e1c. D\u00f9ng s\u1ea3n ph\u1ea9m \u0111\u00fang quy tr\u00ecnh theo h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng c\u1ee7a nh\u00e0 cung c\u1ea5p. Theo kinh nghi\u1ec7m ch\u00fang t\u00f4i b\u1ea3o \u0111\u1ea3m r\u1eb1ng h\u01a1n m\u1ed9t n\u1eeda s\u1ed1 h\u00e0ng b\u1ecb tr\u1ea3 v\u1ec1 \u0111\u1ec1u trong \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng ho\u00e0n h\u1ea3o. \u0110\u1ec3 tr\u00e1nh t\u00ecnh tr\u1ea1ng n\u00e0y v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian, b\u1ea1n n\u00ean li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3.<\/p>\n<ol start=\"3\">\n<li><strong>S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/li>\n<\/ol>\n<p>Tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m giao cho b\u1ea1n kh\u00f4ng \u0111\u00fang v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng? H\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t, h\u1ec7 th\u1ed1ng c\u1ee7a ch\u00fang t\u00f4i ki\u1ec3m tra c\u00f3 \u0111\u00fang h\u00e0ng c\u1ee7a b\u1ea1n b\u1ecb g\u1eedi nh\u1ea7m kh\u00f4ng. Ch\u00fang t\u00f4i s\u1ebd thay th\u1ebf \u0111\u00fang m\u1eb7t h\u00e0ng b\u1ea1n y\u00eau c\u1ea7u (khi c\u00f3 h\u00e0ng).<\/p>\n<p><strong>M\u1ecdi th\u1eafc m\u1eafc vui l\u00f2ng li\u00ean h\u1ec7<\/strong><\/p>\n<ul>\n<li>C\u00f4ng ty C\u1ed5 Ph\u1ea7n Y H\u1ecdc T\u1ed5ng H\u1ee3p<\/li>\n<li>\u0110\u1ecba ch\u1ec9: 343\/62 T\u00f4 Hi\u1ebfn Th\u00e0nh, P12, Q10, TP.HCM<\/li>\n<li>T\u1ed5ng \u0111\u00e0i: 058.234.6789<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A. Ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng Sau khi Qu\u00fd Kh\u00e1ch \u0111\u1eb7t h\u00e0ng th\u00e0nh c\u00f4ng t\u1ea1i website yhoctonghop.vn, ch\u00fang t\u00f4i s\u1ebd g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 th\u00f4ng tin qu\u00fd kh\u00e1ch \u0111\u1eb7t h\u00e0ng. Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 giao h\u00e0ng to\u00e0n qu\u1ed1c\u00a0v\u1edbi ch\u00ednh s\u00e1ch nh\u01b0 sau: Tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng v\u00e0 thanh to\u00e1n, Qu\u00fd Kh\u00e1ch&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1640","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/pages\/1640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/comments?post=1640"}],"version-history":[{"count":4,"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/pages\/1640\/revisions"}],"predecessor-version":[{"id":1644,"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/pages\/1640\/revisions\/1644"}],"wp:attachment":[{"href":"https:\/\/yhoctonghop.vn\/shop\/wp-json\/wp\/v2\/media?parent=1640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}